HP System HP 3 year Pickup and Return Notebook Hardware Support U4395E

HP Hardware Support Offsite Return Services

HP Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment.

HP offers multiple service levels with different shipment options to the HP designated repair center, as detailed below.

Some service levels are also available with optional service features such as accidental damage protection or defective media retention.

Features:

Remote problem diagnosis and telephone support 

Repair at HP designated repair center (materials and parts included) 

Return shipment of functional unit back to your location 

Flexible shipment options to HP designated repair center 

Three business days standard turnaround time (may vary by geographic location) 

Standard business hours, standard business days coverage window

Technical Specifications