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Trading terms and conditions

TERMS AND CONDITIONS AGREEMENT OF SALE

Please read them carefully

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from EYO Technologies Pty Ltd indicates your acceptance of these terms and conditions.

EYO Technologies Pty Ltd reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

EYO Technologies Pty Ltd is the service provider; it is also referred to as "EYO", "EYO Technologies", "us" and "we".

Customer is the person or organisation who purchases or seeks services from EYO; it is also referred to as "you".

Placing order

  • We do not ship to overseas at the moment.


  • All orders placed are subject to confirmation and acceptance by EYO Technologies Pty Ltd, this includes the pre-paid orders, eg. Payment made by BPAY, deposit etc.


  • EYO Technologies Pty Ltd may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving notice to EYO Technologies, which must be received within seven days of the price increase notification.


  • To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales or submitting order by fax. Unfortunately we do not accept phone orders. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.


  • Despite our web site being directly connected to our inventory system, quantity in stock displayed on our web site should be considered as a guide only. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.


  • Picking up orders from EYO Warehouse. Customers are asked to wait for a confirmation e-mail from EYO in regards to the collection of their order. This helps us limit the waiting time and "out of stock" issues that may arise from customers trying to collect their order before it is completed.


  • Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.


  • Cancellations may be communicated by telephone, email or Fax. Saturdays, Sundays and holidays by E-mail or Fax only.


  • Cancellations for assembled system orders will incur a 20% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.


  • Cancellation for specially ordered items will also attract a 20% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.



Payment

  • For on-line orders, accepted payments include credit cards (Visa/ Master card), BPAY, PayPal, direct deposit/bank transfer or COD.


  • Despatching of goods where the payment terms selected is by pre-payment, is subject to fund clearance. This includes direct deposits, payment by cheque etc.


  • We request a non-refundable, 20% deposit for any computer systems built by EYO. We may also request a 20% non-refundable deposit for rare items we have to specifically order in.


  • For pick up order, payment can be made by accepted credit cards, BPAY, EFTPOS, PayPal, direct bank deposit, cash. Cash deposit, fund transfer and BPAY requires overnight for the fund to be cleared. Cheque deposit will take 3 or 4 days to be cleared.


  • Please make your cheque or money order payable to: EYO Technologies Pty Ltd


  • A surcharge is applicable for payments made by credit card


  • EYO Technologies offers a COD delivery service for Sydney customers. COD services within the Sydney area is provided through courier service. Courier drivers only accept bank cheque or cash payment to a certain amount. The drivers do not carry change so exact payment must be ready prior to the delivery.


  • When doing a direct fund transfer or direct deposit into our account, it is encouraged to send us a receipt either by email or fax. Please use the Net Order ID as the reference number.


  • Our bank account details:
    Bank: Commonwealth Bank
    Account Name: EYO Technologies Pty Ltd
    B.S.B. Number: 062 296
    Account Number: 1009 8645


  • The title of the goods supplied does not pass to the customer from EYO until the full amount is paid to EYO Technologies Pty Ltd.



Shipping



  • We do not ship to third party addresses unless that address is known and can be verified by EYO Technologies.


  • Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. EYO Technologies will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.


  • Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts may be passed to the customers if the delivery address is unattended at the time of delivery.



Tracking of order delivery

  • When your order is shipped you will be sent an E-mail confirmation which will include an Internet link with your order tracking number which can be used to track your order.



Return and refund

  • There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.


  • Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please contact us and obtain a RA (Return Authorisation) number prior to returning anything. Goods must be shipped within 3 working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.


  • Any incorrect, missing or damaged items received must be reported to EYO Technologies within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.


  • If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.


  • EYO owns the title of any extra goods shipped with your order that have been despatched in error.



Warranty claim

  • All goods sold by EYO come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item for second hand/ex-demo goods. Computer systems built by EYO carry a one year parts and two years labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty.


  • EYO is responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not EYO.


  • Warranty only covers the item(s) sold by EYO. Warranty does not cover any other equipment used in conjunction with the item(s) sold by EYO.


  • For the goods where the manufacturer accepts direct warranty claims from customers. For a quicker turn around time, we suggest the customers claim the warranty cover directly with the manufacturer or its agent. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.


  • DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. Customers must report DOA items within reasonable time from the time you receive your goods. Please contact us by emailing to the support or phone call to obtain a RA (Return Authorisation) number prior to returning anything. Goods need to be returned ASAP after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers.


  • A large percentage of returned goods are found to be, not faulty. If the returned goods are found not to be faulty, the returning shipping cost would need to be borne by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. EYO also reserves the right to charge the labour cost for examining these goods where no fault was found.


  • All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.


  • EYO is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.


  • Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.


  • Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.


  • Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to EYO Technologies. EYO is not responsible for any parcel missing in transit, on its return back to EYO.


  • Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.


  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.



Warranty turnaround time

  • Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us


  • We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. EYO is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.


  • Disclaimer

    • Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.


    • Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.


    • Images displayed on this web site should be regarded as illustrative and informational purpose only.The actual products are often not identical to the images.
    • Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.
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